Aufgaben Handling and processing of incoming customer inquiries via phone and email Customer-focused handling of complaints and claims Responding to customer inquiries by phone and in writing Customer support for products and services Ensuring a high level of customer satisfaction Anforderu...
Aufgaben
Handling and processing of incoming customer inquiries via phone and email
Customer-focused handling of complaints and claims
Responding to customer inquiries by phone and in writing
Customer support for products and services
Ensuring a high level of customer satisfaction
Anforderungen
Very good written and spoken English & German, French, Italian, or Spanish
Strong communication skills
Strong customer service and advisory mindset
Friendly and committed telephone manner
High level of motivation, flexibility, and team spirit
Solid PC user skills
Benefits
Become a certified air freight specialist
Including LH ID and corporate benefits
Discounted gym membership
Work-life balance through a 24/7 shift system
Mobile working in line with internal policy (home office)
Career development opportunities
28 days of vacation plus 4 bonus days per year
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